FAQ
Welcome to our FAQ page!
Here, you'll find answers to some of the most commonly asked questions about our eco-scented soy candles in amber glass jars, hand-poured in Dubai, UAE. If you have a question that isn't answered here, feel free to reach out to us. We're here to help!
Q: What are your candles made of?
A: Our candles are made from soy wax, which is a renewable and biodegradable resource.
Q: What are the scent notes in your candles?
A: Our candles feature a unique blend of top notes such as bergamot, cardamom, and coffee, middle notes of rose, jasmine, ylang, and violet, and base notes of nilemwood sumatra, haiti vanilla, tibet musk, indian sandalwood, and amber of aden.
Q: Are your candles environmentally friendly?
A: Yes! We are committed to sustainability. Our candles are made from renewable soy wax and our packaging is eco-friendly, including craft boxes and reusable bags.
Q: How do I use your candles?
A: Simply light the wick and enjoy the natural fragrances that will create a cozy and inviting ambiance in your home.
Q: Are your candles safe to use?
A: Yes, our candles are made with natural ingredients and are safe to use when following the proper candle safety guidelines.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information.
Q: How long do your candles burn?
A: Our candles have an approximate burn time of 40+ hours, depending on the size and scent chosen.
Q: Can I reuse the amber glass jar after the candle is finished?
A: Yes! Our amber glass jars are reusable and can be repurposed for various purposes such as storing small items or as a decorative piece.
Q: Are your candles cruelty-free?
A: Yes, our candles are cruelty-free and not tested on animals. We are committed to ethical and sustainable practices in all aspects of our product development.
Q: Do you offer custom candle scents or sizes?
A: Currently, we offer a curated selection of scents and sizes. However, we are always open to feedback and suggestions from our valued customers.
Q: How do I care for my candle to ensure optimal performance?
A: To ensure the best performance of your candle, we recommend trimming the wick to 1/4 inch before each use, keeping the candle away from drafts, and allowing the entire surface of the candle to melt during the initial burn.
Q: What is your return or exchange policy
A: We strive to provide the best quality products. However, if you encounter any issues with your purchase, please refer to our return or exchange policy for further details.
We hope these additional FAQ options help provide more information for your about us page. As always, if you have any specific questions, please feel free to contact us. We're here to assist you!